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How do I get
support?
a. See our online manual
http://www.houstonhost.com/support.htm for the fastest
support. We try to list everything about our machines and how they
work in the manual.
b. Fill out our support form
https://www.houstonhost.com/supform.htm .
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How long does a
domain transfer take?
Domain name transfers take up to 3 days. If your domain is not
active in 3 days, please contact the site where you bought the
name and ask them to move your site to our servers. The name
server information is below.
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How do I restore
files or mail ?
All sites hosted on our servers are backed up daily, weekly,
and monthly. If you ever lose are accidentally delete files or
mail email
support@houstonhost.com for free restore.
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How Do I log into my
control panel?
To log on to your control panel, you will need to
access it like this > http://yourdomain.com/cpanel
Just add a /cpanel after your domain name.
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How Do I check my
e-mail using my browser?
This is just about the same as logging
in to the
Control panel. Access your mail like so
http://yourdomain.com/webmail just add /webmail after
your domain name.
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What about
refunds?
Refunds are only available within the first 30 days. If you
are not happy, we will give refund under the following terms.
No resold accounts were added to your account and there will
be no refunds on new domain names.
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How do resellers order a
resold account?
Go to the
reseller
account web host manager and click on
"Create
a New Account".
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How do I become a
web host reseller?
You can get information and order a reseller account at:
http://www.houstonhost.com/reseller.htm
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How do I get a
sub domain?
Sub domains can be setup in your control panel. See our online
flash tutorial
HERE.
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How do I get my
email to work?
See our online flash tutorial
HERE
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Can I pay with
my resold customers card?
NO... and if you do they will know who we are as our
information shows up on their billing statement. If they
charge back you and all of your accounts will be deleted.
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Why was my site
cancelled?
A cancelled site will most of the time be for payment
problems. A cancelled site will have a statement asking you to
contact your host.
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Why was my site
deleted?
Spam, Adult, Hacking and Credit card fraud are deleted
with no warning. # NOTE: We also state in our user policies that
we can refuse service to anyone for any reason.
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What do I do
when my site is down?
Our techs are page by our systems when they go down. We know
when the sites go down. Our systems will re boot after 10 mins
of down time if they do not re boot they page us to the
machine. Why is my site up and not HoustonHost's or the other
way around? Our sites are all on different machines. Each
machine has about 250 sites. If one machine is down then it
does not affect others.
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What do I do
when my email quits working?
The system is busy , wait a few minutes and try again
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Do I have a
contract with you? How long do I have to stay?
Contracts are month to month unless you have something
different in writing from us. If you pay by more than one
month and we remove your account for so reason we will prorate
and refund your card.
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Do you install
CGI scripts for me?
Yes, we do this service. For a full list of prices please
e-mail us. Here is a example Formmail install $30.00.
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